AIThatSells,Learns&Re-Engages — Automatically
Not just a chatbot. A closed-loop AI engagement engine. GPTBots AI agents engage, qualify, and convert across every channel — then behavioural analytics feed EngageLab campaigns that win customers back, again and again.
One Platform. Every Stage of the Customer Journey.
AI doesn't stop after the first conversation. GPTBots closes the loop — engage, analyze, re-engage — continuously.
AI Converses
AI sales agents engage and qualify customers 24/7 across WhatsApp, Facebook, Instagram, LINE and Web.
- Omnichannel reach
- 90+ languages
- Instant qualification
System Learns
Every conversation feeds deep behavioural analytics — intent, preferences, purchase signals — into the CDP.
- Intent classification
- Behavioural segmentation
- Purchase signals
EngageLab Reaches Out
Targeted campaigns fire across AppPush, Email, WhatsApp, SMS and WebPush — personalised for every customer.
- Smart send-time
- A/B tested
- Measurable lift
AI Converses
AI sales agents engage and qualify customers 24/7 across WhatsApp, Facebook, Instagram, LINE and Web.
- Omnichannel reach
- 90+ languages
- Instant qualification
System Learns
Every conversation feeds deep behavioural analytics — intent, preferences, purchase signals — into the CDP.
- Intent classification
- Behavioural segmentation
- Purchase signals
EngageLab Reaches Out
Targeted campaigns fire across AppPush, Email, WhatsApp, SMS and WebPush — personalised for every customer.
- Smart send-time
- A/B tested
- Measurable lift
See AI Sales in Action
Explore the AI sales platform — live chat agent, omnichannel hub, and real-time analytics dashboard.
How the Full Cycle Works — Technical Architecture
Nine layers across three phases — Engage, Analyze, Re-Engage — each engineered for enterprise-grade reliability, running on the GPTBots + EngageLab stack.
Channel Integrator
Phase 1 · Engage. Unified webhook ingestion and message normalization across all customer touchpoints — one AI brain, every channel.
WhatsApp Business API, Meta Graph API, LINE Messaging API, Telegram Bot API, Web Widget SDK, Email IMAP/SMTP. Payload normalization layer handles channel-specific message formats.
Interaction Layer
Phase 1 · Engage. End users send inquiries, product questions, promotion requests, and purchase intent through connected channels.
Multi-language support for 90+ languages with auto-detection. Real-time sentiment analysis and intent classification at the edge before routing to AI engine.
AI Sales Engine
Phase 1 · Engage. Core AI Sales Agent that handles conversation, product recommendation, lead engagement, qualification, and response generation.
Powered by GPTBots no-code agent builder with RAG framework. Semantic retrieval over knowledge base for high-precision answers. Flexible LLM switching (GPT, Claude, DeepSeek, Gemini — 30+ models).
Knowledge Base
Phase 1 · Engage. Product information, promotions, FAQ, pricing, company details, delivery, payment, and campaign knowledge for retrieval.
Leading RAG framework with multi-format storage (PDF, CSV, web, API). Smart semantic retrieval with vector embeddings. Auto-updates as business content evolves.
Behavioural CDP
Phase 2 · Analyze. Every conversation feeds a living customer profile: intent, preferences, purchase signals, RFM segments, lifecycle stage.
Real-time behaviour profiling, intent scoring, RFM segmentation. Text-2-SQL lets anyone query customer data in plain English. Bidirectional CRM sync (HubSpot, Salesforce, Zoho).
EngageLab Orchestrator
Phase 3 · Re-Engage. Marketing Automation visual journey builder triggered by CDP segments. Plan multi-step, multi-channel journeys in minutes.
Drag-and-drop journey designer. Triggers on behavioural events, lifecycle stages, or time delays. Smart send-time optimization learns best-fit moment per user. A/B test arms built-in.
Multi-Channel Delivery
Phase 3 · Re-Engage. AppPush, WebPush, Email, SMS, WhatsApp Business API — all from one EngageLab stack, millisecond-level delivery.
Hundreds of billions of messages processed daily. Global carrier + ISP relationships for 99% deliverability. Intelligent retry, supplementary retransmission across channels.
Attribution Loop
Phase 3 · Re-Engage. Opens, clicks, replies, and conversions flow back into the CDP — AI learns which message, channel, and time works per segment.
Closed-loop attribution across channels. AI-powered conversion tracking identifies winning creatives and cadences. Every campaign makes the next one smarter.
LiveDesk / Human
Phase 3 · Re-Engage. Escalation point for complex cases, high-intent leads, exception handling, and manual takeover when needed.
Seamless AI-to-human handoff with full conversation context preserved. LiveDesk integration for real-time agent takeover. Configurable escalation rules based on intent confidence, sentiment, or VIP status.
The Outreach Engine Behind the Loop
EngageLab — GPTBots' sister product under Aurora Mobile — delivers hundreds of billions of messages daily with millisecond latency across 200+ countries. Every AI conversation flows into a ready-to-fire omnichannel stack.
AppPush
High-efficiency push to iOS & Android with millisecond delivery and smart send-time optimization.
WebPush
Real-time notifications to any browser — no app install required. Works on desktop and mobile web.
Global deliverability, rich templates, and AI-powered subject optimization across billions of sends.
SMS
Enterprise SMS across 200+ countries with intelligent retry, 99% delivery, and OTP support.
WhatsApp Business API
Official WhatsApp Business API — rich media, templated campaigns, and conversational commerce at scale.
Marketing Automation
Drag-and-drop cross-channel journeys triggered by CDP segments, behaviour, or lifecycle events.
LiveDesk
AI-driven customer service with unlimited human seats and seamless hand-off from conversation.
One Customer. Five Days. AI Every Touch.
A real campaign flow showing how GPTBots and EngageLab hand off the same customer — chat, push, email, back to chat, then conversion.
AI conversation
Customer asks about a product via WhatsApp. AI qualifies intent, sends link, captures signals. Drops off at checkout.
CDP triggers push
Abandoned-cart segment fires. EngageLab sends personalised push: "Your Margherita bouquet is waiting — 10% off today."
Email fallback
No push open → journey routes to Email with richer storytelling, product images, and social proof at optimal send-time.
Conversation resumes
Final nudge over WhatsApp from the same AI agent — full context preserved. Personalised suggestion based on earlier chat.
AI closes the sale
Customer replies, AI completes checkout, and conversion flows back to CDP — feeding the next campaign learning.
AI conversation
Customer asks about a product via WhatsApp. AI qualifies intent, sends link, captures signals. Drops off at checkout.
CDP triggers push
Abandoned-cart segment fires. EngageLab sends personalised push: "Your Margherita bouquet is waiting — 10% off today."
Email fallback
No push open → journey routes to Email with richer storytelling, product images, and social proof at optimal send-time.
Conversation resumes
Final nudge over WhatsApp from the same AI agent — full context preserved. Personalised suggestion based on earlier chat.
AI closes the sale
Customer replies, AI completes checkout, and conversion flows back to CDP — feeding the next campaign learning.
Deployed Across APAC’s Most Demanding Industries
Real results from AI sales deployments across Southeast Asia.
X HamperE-commerce
E-commerceTop Malaysian hamper and gift company that deployed GPTBots AI chatbot on their website for product recommendations, order assistance, and 24/7 customer engagement across Singapore and Malaysia.
Bloom & Co. Florist
Retail & E-commerceBoutique florist shop leveraging GPTBots AI to handle flower inquiries, seasonal bouquet recommendations, and same-day delivery orders through WhatsApp and website chat — 24/7 without extra staff.
Financial Services
AI agents for loan inquiries, account opening, and financial product cross-selling.
Fintech & BNPL
Instant credit qualification and onboarding through conversational AI.
E-commerce
Product recommendation, cart recovery, and post-purchase support at scale.
Telco & Insurance
Plan comparison, policy renewal reminders, and claims initiation via chat.
Logistics & Mobility
Driver onboarding, delivery tracking, and rider engagement across platforms.
Real Estate & SaaS B2B
Property inquiry handling, demo scheduling, and enterprise lead qualification.
Measurable Returns Across the Full Cycle
Engagement, operations, and re-engagement — every loop pays back, every touch compounds.
AI agents engage instantly and persistently — converting 3x more leads than manual outreach alone.
Proven across GPTBots deployments — AI SDR captures 60% more leads through 24/7 omnichannel engagement.
Never miss a late-night inquiry or weekend lead. AI responds in under 3 seconds, any time, any channel.
Replace expensive SDR hours with AI that qualifies thousands of leads simultaneously across all channels.
Automate lead capture, qualification, CRM sync, and follow-up — your team handles only high-intent conversations.
Instant, accurate, personalized responses across preferred channels drive industry-leading CSAT scores.
Behaviour-triggered EngageLab campaigns bring customers back — turning one-time buyers into loyal repeat revenue.
AI-personalised messages with smart send-time optimization lift open and click rates vs. batch-blast campaigns.
Full-cycle engagement compounds — every conversation feeds the next campaign, every campaign feeds the next conversation.
See Before vs After Comparison
Close the Loop With AI
See how GPTBots + EngageLab deliver full-cycle customer engagement — book a personalized demo.