Cut CX costs by 70% while delivering 24/7 support
GPTBots + EngageLab AI assistant automates product recommendations, order tracking, and returns across WhatsApp and web, with seamless human escalation for complex cases.
Common e-commerce CX bottlenecks
Slow support queues
Customers wait hours for simple order updates.
Rising support overhead
Manual ticket handling eats into profit margins.
Fragmented channels
Customers jump between web, WhatsApp and phone for help.
AI-powered shopping assistant
Automates 90% of common customer issues end-to-end, no coding required.
Product Recommendations
Personalized context-aware suggestions
Order Tracking
Real-time delivery status updates
Returns & Exchanges
Fully automated RMA processing
Smart Escalation
Handoff only for complex cases
Simple 4-step workflow
Request
Customer sends query via web or WhatsApp
Understand
AI parses intent and pulls relevant context
Connect
Fetches real-time order, product or inventory data
Act
Resolves instantly, or escalates to human agent
Proven business impact
Lower CX Costs
Dramatically reduce support overhead and staffing requirements.
Issue Automation
Resolve the vast majority of customer inquiries without human input.
Always-On Support
Serve customers outside business hours across all messaging channels.
Works with your existing stack
Ready to transform your e-commerce CX?
Scan the QR code to explore the full interactive demo online, or book a personalized demo today.